Return Policy
Return & Refund Policy
30-Day Returns
We accept returns within 30 days of delivery for unused items in original packaging. Email support@smartypaws.shop with your order number to start a return.
Damaged or Defective Items
Contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — no return shipping required.
Refunds
Processed within 5–7 business days to your original payment method.
Non-Returnable Items
- Consumable goods (catnip, food, treats)
- Items returned after 30 days
- Items with visible customer damage
Questions? Email support@smartypaws.shop